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Overview
This course provides an overview of different frameworks and tools that are utilised in
order to achieve improvements throughout the organisation, from both a strategic and
operational point of view. It also provides guidelines to present information to executive
management. Concepts of activity based management are explained and demonstrated
in detail, as well as Balanced Scorecard and Performance Management.
This is part of the Monash Professional Business Process Analysis and Optimisation
course, comprising ten days instructor led training. Business Process Metrics is the third
unit and can be taken in conjunction with:
 Unit 1: Process Mapping, Analysis and Modelling
Unit 2: Data Modelling
Unit 4: Software Tools for Process & Data Modellers
Course Outline
Download the course outline for Business Process Metrics here.
Course Schedule
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Training
Business Analysis
